General
We are more than happy that you have found us and think about joining one of our tours. We are outdoor enthusiasts and would like to share our passion for active life and outdoor activities with you. We want all our clients to enjoy the trip, so we kindly ask you to take a moment and thoroughly read the information provided below.
We do outdoor biking tours, not always 100% predicted and many times dependant on the local weather changes, so it is very important for us that you understand the nature of the activities. They could be sometimes demanding, challenging but we try to do utmost to make them as attractive and satisfying as possible.
First we follow our 6 major rules:
- Safety First
- We are a Team
- We always respect and support the weakest member of our team
- We always use the best possible equipment and gear
- We protect the nature
- We connect people
Contract
Hereafter “Client” shall refer to the person or people named in the booking and “BergMac” as any organisation or company that sells BergMac’s services through an agreement with BergMac. By booking one of our tours (multi-day tours, holidays, packages), making a reservation and submitting a payment, Client agrees to be bound by the following Terms and Conditions:
PAYMENT AND BOOKING
All bookings must be made via our webpage (bikegalaxy.si). All required data must be filled in. You can then choose between paying with credit card or wire transfer. Paying with credit card is fast and simple. Immediately after the receipt of payment confirmation, your place is booked.
In case you decide to pay by wire transfer you will first receive an e-mail with all necessary payment instructions for further steps. In order to rsecure your place in the team you have to pay the deposit first. This must be followed by full payment in accordance with Terms and Conditions.
The required deposits and conditions are as follows:
| Package booked | Required deposit | Total payment | In case of cancelation | Cancellation fees |
| 1-3 Day Tours | 100% total amount | 2 days before the tour starts | >30 days before the start | 10% of total amount |
| 10-29 days before the start | 50% of total amount | |||
| less than 10 days before the start | 100% loss of the payment | |||
| 4+ Day Tours | 30% of total amount | 10 days before the tour starts | >30 days before the start | 10% of total amount |
| 10-29 days before the start | 30% of total amount | |||
| less than 10 days before the start | 100% loss of the payment |
CANCELLATIONS AND CHANGES
Since we have to book the required accommodations and services in advance based on the number of participants we are obliged to terms and conditions of companies offering those services. In case of cancellation we must bare cancellation cost required by those companies. Unfortunately the same applies for canceled trips by our clients.
BergMac does the utmost to provide all services as described. However, since we have to rely on actual weather conditions and possible changes of trails and routs due to unexpected work or other activities, BergMac will try to find the best solutions, sometimes even on spot if not possible prior to the start. All this is required to secure the highest safety level for you. Please understand that we are going outdoor and into backcountry. But this is what satisfies us, right?
LIABILITIES BERGMAC
If part of a tour is cancelled by BergMac for safety reasons (weather forecast, trails conditions or any kind of unsafe conditions, etc.) or any unexpected conditions or reasonable cause, the tour will be postponed to a more appropriate day, time, or location based on the given options. The tour might be also changed in the way to meet expected standards and costs but at the same time offers similar client’s experience if possible.
In case of major changes or cancellations of the tour booked by the Client, BergMac shall inform the Client as soon as possible and provide him or her with the following options:
- Client may accept a new departure date.
- Client may accept a replacement tour of equivalent or similar itinerary and price range (without any additional payment).
- Client may cancel his or her booked tour and will receive a full refund of the money already paid.
LIABILITIES CLIENT
The Client has the right to cancel the booked activity or tour but in accordance with Article 3 of this Agreement. All cancellations must be submitted in writing to info@bikegalaxy.si.
In addition Client’s notification by phone is appreciated, however, your refund request will be processed according to BergMac refund policy (see corresponding articles of this Terms and Conditions).
REFUNDS
In case of cancellations made by clients the rules described in article 3 (Payment and Booking) apply.
If the Client can not attend the tour, he or she may find a replacement with another Client and notify BergMac with written notice to info@bikegalaxy.si of replacement Client at least 8 days prior to the start of the booked tour. In this case, the Client, who can not attend the tour is obliged to pay only administrative costs in the amount of 30 EUR. The refund of the payment (minus 30 EUR) will be effected after the total payment of a new Client has been made.
No partial refunds are possible for any unused services including hotel rooms, transport or uncompleted parts of activities if the reason for unused services or preliminary end of the activity/tour is with the Client (exceptions may apply in case of unexpected serious medical reasons, etc.)
If a Client has to be removed from a trip for any reason, he or she shall not be entitled to any refund.
If the Client cancels activity/tour due to unexpected serious cause or serious medical reason, which could not be avoided or foreseen by the Client, BergMac can decide, upon review of the Clients’ proofs and all relevant circumstances, to charge the Client only with BergMac costs related to the cancelled tour.
If a Client is removed from the group or any activity due to the use of alcohol and/ or drugs the request for reimbursement of money will not be accepted.
To get already paid amount of your travel (in case of cancellation) reimbursed, it is highly advised you choose Trip Cancellation Insurance. Ask for more details at your local insurance company.
INSURANCE
Our tours are active outdoor tours where unexpected occurrences can happen. BergMac will do utmost to keep the safety of all clients as high as possible but can not avoid possible accidents of any kind. BergMac strongly recommends that all clients have valid and comprehensive travel insurance which includes all adrenaline sport activities.
Neither BergMac nor BergMac’s Partners can be held responsible for any liability, expenses or losses Clients incur as a result of being inadequately insured.
Client expressly agrees to accept and assume all of the risks existing in activities on a selected tour. The participation in activities on the tour is completely voluntary and Client agrees to participate in spite of the risks.
PRICES AND SURCHARGES
All prices of our tours/packages found on our website bikegalaxy.si or other media owned or controlled by BergMac include VAT, all are per person unless otherwise specified. Price quoted are subject to change without notice until a booking has been confirmed.
Since our tours can be booked well in advance BergMac reserves the right to add additional costs when faced with similar changes requested by our Partners. BergMac shall inform all clients about those changes.
PERSONAL FITNESS
Client is responsible for choosing a trip that fits his or her abilities, level of fitness and health. If a Client needs any assistance or advice in selecting the right trip BergMac will be glad to help. When in doubt please call us or write to info@bikegalaxy.si prior to booking confirmation. It is very important for us to offer you the best and appropriate tour that you can enjoy the ride the whole time.
Every Client is obliged to notify BergMac of any existing medical conditions (physical or mental) and of any dietary restrictions or food allergies he or she might be suffering from. When in doubt, Client needs to consult their physician before confirming any reservation for activity with BergMac. The Client is fully responsible to bring all necessary medications with him/her.
CHILDREN
Clients with young children who have intention of engaging with adventures or tours offered by BergMac should contact BergMac staff and consult with them.
All minors (anyone under 18 years of age) must be accompanied by an adult, who is either their parent or legal guardian. A legal guardian must have a written approval from child’s parents.
ALCOHOL AND DRUGS
No drugs are allowed from start to the end of our tours. A Client is obliged not to be under any drug influence including alcohol and will be immediately suspended with no reimbursement if being found or suspected to take any.
BergMac reserves the right to decline a Client for joining the tour if suspected to be under the influence of alcohol or drugs.
FLEXIBILITY
By booking any tour or activity a Client acknowledges that the nature of this type of tours and activities require flexibility and should allow smaller changes.
Itineraries are subject to alteration without notice and should be understood as a guide only. Alterations may come about due to road or weather conditions, strikes, public holidays, local festivals and cultural or other reasons. Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions that may necessitate alterations to itinerary with little or no notice. Any additional expense incurred by the Client is not BergMac responsibility. BergMac can give no guarantee as to the exact arrival and departure times for carriers and operators used by BergMac in the tour and BergMac will not be liable for failure of any other services or attractions beyond its control.
GENERAL LIABILITY
BergMac shall not be liable for any claims, damages, expenses or other financial loss whether to person or property arising from any injury, accident, death, cancellation, delay, alteration, or inconvenience resulting from any act of omission, commission or inadvertence of any hotel, restaurant or other company or person rendering any of the services included in the tour or its pre- and post- trip arrangements, or caused by weather, sickness, strikes, or negligent acts of any other trip members or any cause whatsoever beyond the control of BergMac.
COMPLAINTS
In case of complaints or dissatisfaction with the services of BergMac, the Client is obliged to immediately inform the guide about the reason of his/her complaint or dissatisfaction. The guide shall, if possible, try to resolve the complaint immediately. If this shall not be possible, the Client is obliged to inform BergMac via email info@bikegalaxy.si.
If inadequacies have not been solved during the tour and the complaint is reasoned, the Client can demand a partial reimbursement of paid price. In order to get the partial reimbursement of the paid price, the Client has to submit to BergMac a written complaint within 14 days after the tour has been finished and request the reimbursement of money.
ASSISTANCE AND CONTACT
For any additional information or help please write to info@bikegalaxy.si or call us on the phone.