FAQ

Where do we meet?

We meet you in our office in Ljubljana. Transfers from the airports Ljubljana, Maribor, Zagreb, Trieste, Venice, and Klagenfurt are possible upon request and subject of surcharge. For information about transfers and prices please phone +386 68 147 467 or send an email to: info@bikegalaxi.si

How is it with cash and expenses?

The official currency in Slovenia is the Euro – €. Additional costs you may encounter during your stay: lunch (cca. 10 – 15€/day), souvenirs, drinks in bars, massage treatments in hotels, etc. Most places allow payments by credit card, but we recommend you visit an ATM machine and pay in cash. Tipping is welcome (if you are satisfied with the service), not mandatory. The usual tip is up to 10 – 15% of the bill.

How about the food and meals?

In all multi-day trips breakfast & dinner is included in the price. Lunch is the only meal that needs to be paid separately (around 10 – 15€ per day). Breakfast and dinner are part of the half-board lodging option at each hotel. Each day includes a lunch stop at a specially selected local restaurant, serving local home made food, friendly atmosphere and range of foods characteristic for the area. Other lunch option is buying food in the grocery store.

We kindly ask our guests to report any special nutritional requirements in advance (vegetarians, gluten free …) so we can notify the hotels and restaurants accordingly.

What should I pack?

Clothing and accessories:

  • at least two cycling jerseys with short sleeves and one with long sleeves
  • padded bike shorts
  • bike helmet
  • knee pads (elbow pads optional)
  • sunglasses
  • bike gloves
  • rainproof jacket and pants
  • warm “civilian” clothing (fleeces, pants …)
  • swimsuit, towel
  • sunscreen and insect repellent
  • personal hygiene set (toothbrush, toothpaste, soap, shampoo…)

Your riding backpack should carry at least:

  • 2 liters of fluid/day (hydration bladder or plastic bottles)
  • 1 spare inner tube (appropriate valve)
  • tools
  • pump

Plus any other stuff you can’t ride without (phone, camera etc.)!

Payment Instructions

Wire Transfer (preferred option)

You can make your payments through wire transfer to the following address and our company’s bank account:

  • Address: Bergmac d.o.o., Tomačevo 30a, 1000 Ljubljana
  • IBAN: SI56 0310 7100 0473 568
  • SWIFT: SKBASI2X

 

PayPal

You can also use PayPal. Just follow the links when booking your cycling package.

Please see our Terms and Conditions for more information about payment, cancellations and refunds.

What if I want to extend my stay in Slovenia?

Of course! If you wish to extend your stay in Slovenia, we will be happy to arrange everything you need (lodging, activities ..) to make sure your good times continue. Don’t hesitete to contact us on info@bikegalaxy.si

Didn’t get the right answer?

Don’t hesitate to contact us anytime. We will try to reply as fast as possible.